Everything is Fair Game

With all the coverage of the media’s incessant quest for private details of the family lives of public figures, I was struck by political consultant Mary Matalin’s quotes on “All Things Considered” last night.  She complained that, “everything is fair game” but then went on to suggest that Indiana Governor Mitch Daniels make his [...]

Patients Aren’t Consumers

Recently Paul Krugman wrote about the disingenuous yet commonly used, terminology of patients as consumers in his New York Times op-ed “Patients Are Not Consumers.” Aside from taking issue with the frame of patient care as a “consumer good,” Krugman notes:

“Consumer-based” medicine has been a bust everywhere it has been tried… And that [...]

“Culture Eats Strategy for Breakfast” – Peter Drucker

This famous quote was referenced by Talia Milgrom-Elcott of the Urban Education Program at the Carnegie Corporation of New York as we discussed a series of focus groups of public school teachers.  It is a pointed reminder about the importance of understanding culture in trying to undertake any policy or structural reforms, especially in [...]

Evolving Language – the Importance of a House Style

Recently, the language of the internet has been in the news. Earlier this month, the Associate Press announced that it had revised its style book, removing the hyphen from “email.” Within a week of that momentous occasion, the Oxford English Dictionary announced that the acronyms “OMG”, “FYI” and “LOL” were recently added to the [...]

After the Event – Pushing the Conversation Forward

Newsrooms are downsizing and media companies continue to lay off employees at every turn. This implosion creates challenges for communication professionals, particularly, as we work to draw media attention to cover the issues nonprofit work to achieve. We have to be even more creative, producing events that will generate interest and help push the [...]